Pacitec Technical support centre
since 2008

Born from the thirty-year experience of its founder Claudio Di Pietro, a pioneer in the installation and maintenance of the first methane gas plants for civil and industrial use.

Pacitec

[ since 2008 ]

Pacitec
Authorized Service Center

[ AZIENDA ]

We carefully select companies that adopt production processes that respect the environment and the quality of life.

P.A.C.I. Tec is an independent family-run business, born from the thirty-year experience of its founder, Claudio Di Pietro, a pioneer in the installation and maintenance of the first natural gas systems for residential and industrial use.

The company is now undergoing a major transformation with a new location in the LA MONACA shopping center, and the reins have been passed to his son, Davide, a young but skilled and professional worker, thanks to his father’s teachings.

satisfied customers

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[TECHNICAL ASSISTANCE CENTER | BOILERS, AIR CONDITIONERS, WATER SOFTENERS]

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[ PACITEC - ANSWERS TO YOUR QUESTIONS ]

What you NEED TO KNOW

Boiler maintenance and assistance

1. Why is boiler maintenance important?

Periodic boiler maintenance is essential for several reasons. First, it ensures the safety of the system, preventing potentially dangerous faults such as carbon monoxide leaks. Second, it ensures that the boiler operates efficiently, reducing gas consumption and polluting emissions. Finally, regular maintenance extends the life of your appliance and prevents unexpected breakdowns, which can be very costly to repair. Italian law requires an energy efficiency check (known as a “smoke test”) every two or four years, depending on the type of boiler and its power. However, routine maintenance (cleaning and general check-up) should be performed every one or two years. The manufacturer’s instructions specify the exact recommended frequency for your model.

3. Who can perform boiler maintenance?

Maintenance and service must be performed by qualified and licensed technicians. Consult professionals with specific licenses for the installation and maintenance of heating systems, such as manufacturer-authorized service centers or specialized companies. Avoid DIY, which can be dangerous and void your appliance’s warranty.

4. What is the difference between routine maintenance and a flue gas test?

Routine maintenance (or functional check) includes cleaning the combustion chamber, burner, and exchanger, as well as a general inspection of all components. The flue gas test (or energy efficiency check) is a specific analysis of the exhaust fumes to verify that the boiler meets the performance and emissions parameters established by law. The latter is required by law and must be certified.

5. What happens if I don’t perform mandatory maintenance?

If you don’t perform the flue gas test within the timeframe required by law, you risk administrative penalties. The competent authorities (such as the municipality or province) can send inspectors to check the system’s manual and, in the event of non-compliance, apply fines ranging from €500 to €3,000.

6. Is boiler maintenance the responsibility of the tenant or the owner?

According to the law, ordinary maintenance and flue gas tests are the responsibility of the tenant, as the user of the system. The costs of extraordinary interventions, such as the replacement of major components or the repair of structural defects, are the responsibility of the owner of the property.

7. What should I do if my boiler isn’t working?

If the boiler won’t turn on, is leaking water, or displays an error code, the first thing to do is consult the user manual for an indication of the problem. If you can’t resolve the issue, contact a qualified technician immediately. Do not attempt to repair complex problems yourself.

8. What are the signs of a boiler problem?

There are several warning signs, including:

No hot water or heating.
Unusual noises (popping, humming, or knocking).
Water leaks from the boiler or pipes.
Gas smell (in this case, turn off the gas, ventilate the room, and call emergency services).
Black or yellow smoke coming from the boiler.
The boiler frequently shuts off by itself.

9. Who do I contact for assistance?

For assistance, you can contact:

The Technical Assistance Centers (TACs) authorized by your boiler manufacturer, who are familiar with your model.
The specialized companies for heating systems.
A qualified plumber with the necessary licenses.

Air conditioners

1. Why is air conditioner maintenance important?

Air conditioner maintenance is essential to ensure clean, healthy air. Dirty filters can accumulate dust, bacteria, fungi, and allergens, which are then released into the environment. Regular maintenance also ensures optimal appliance efficiency, reducing energy consumption and preventing unexpected breakdowns.

2. How often should I clean air conditioner filters?

Filters should be cleaned regularly, depending on usage. If the air conditioner is used frequently, it is recommended to clean them every 2-4 weeks. If use is limited, cleaning at the beginning and end of the season may be sufficient. You can easily do this routine cleaning yourself.

3. Should I call a technician for maintenance?

Yes, at least once a year (before the start of the summer season), it’s advisable to have a more thorough maintenance performed by a specialized technician. The professional will check the refrigerant level, thoroughly clean the indoor and outdoor units, and verify the proper functioning of all components, ensuring the system’s efficiency and safety.

4. What is the difference between DIY cleaning and professional maintenance?

Do-it-yourself cleaning is limited to removing and washing the dust filters. It’s a simple but essential operation. Professional maintenance is much more comprehensive: the technician sanitizes and disinfects the indoor unit to eliminate mold and bacteria, cleans the outdoor unit (the heat exchanger), checks the refrigerant pressure, and performs a general check of the system’s operation.

5. What happens if I don’t perform maintenance?

Neglecting maintenance can lead to several problems:

Health problems: The accumulation of dirt and bacteria in the filters can cause allergies, respiratory irritation, or sore throat.
Increased consumption: Clogged filters and dirty heat exchangers force the engine to work harder, significantly increasing your energy bill.
Faults and malfunctions: Wear and tear due to lack of maintenance can lead to failures, even serious ones, such as a broken compressor, which can be very expensive to repair.

6. What should I do if my air conditioner isn’t working properly?

If you notice that your air conditioner isn’t cooling enough, is leaking water, is making strange noises, or is emitting unpleasant odors, turn it off and contact a qualified technician. Avoid tampering with it, as you may damage the appliance or cause a refrigerant gas leak.

Water softeners

1. What is a water softener and what is it used for?

A water softener is a device that reduces the hardness of water, or the amount of limescale (calcium and magnesium salts) dissolved in it. It works through a process called ion exchange: hard water passes through a resin that captures the calcium and magnesium ions, releasing sodium ions in their place. The result is “softened” water, free of limescale.

2. Why should I install a water softener?

Softened water offers numerous benefits:

Protects appliances: It prevents limescale buildup in washing machines, dishwashers, boilers, and water heaters, prolonging their life and improving their efficiency.
Energy savings: A limescale-free boiler or water heater works better and uses less energy to heat water.
Improves cleaning: Detergents are more effective, reducing stains and streaks on faucets, bathroom fixtures, and dishes.
Benefits for skin and hair: Softened water is less aggressive and can help reduce skin dryness and make hair softer.

3. Is softened water safe to drink?

Yes, softened water is generally safe for human consumption, unless there are specific health concerns, such as those following a low-sodium diet. Softening slightly increases the sodium concentration in the water, but the value usually remains within the limits established by the World Health Organization for drinking water. It is always advisable to check local regulations and, if possible, bypass the softener for water intended for direct consumption.

4. What type of maintenance does a water softener require?

Water softener maintenance is relatively simple. The main thing to do is periodically add salt to the tank. This salt (sodium chloride) is essential for the regeneration process of the resins, which occurs automatically and restores their ion exchange capacity. It’s also recommended to have a technician perform an annual checkup to ensure the system is functioning properly.

5. How often should I refill the salt?

The frequency with which you need to refill the salt depends on your water consumption, its initial hardness, and the size of the softener. Generally, it’s a good idea to check the salt level every 1-2 months and refill it when the level drops below halfway in the tank. Many newer models are equipped with an alarm or sensor that alerts you when the salt is running low.

6. What should I do if my water softener isn’t working properly?

If you notice that your water softener is no longer producing soft water, first check the salt level in the tank and make sure a solid “crust” hasn’t formed. If the problem persists, or if you notice leaks or unusual noises, contact a specialized technician for an inspection and repair.

Solar panels

1. What is a photovoltaic system and how does it work?

A photovoltaic system is a system that converts sunlight directly into electrical energy. The main components are solar panels, made up of silicon cells that, when hit by sunlight, produce direct current. This current is then transformed into alternating current (the one we use at home) by a device called an inverter.

2. What are the main advantages of solar panels?

Solar panels offer numerous advantages:

Bill savings: By producing the energy you consume, you drastically reduce your electricity costs, becoming less dependent on price fluctuations.
Environmental sustainability: Solar energy is a clean and renewable source. It produces no CO2 or greenhouse gas emissions, helping to combat climate change.
Increased property value: Installing a photovoltaic system makes your home more energy efficient, increasing its market value.
Minimal maintenance: Once installed, the panels require little maintenance and have a long lifespan.

3. Do solar panels require much maintenance?

No, solar panels require minimal maintenance. The main task is periodic cleaning to remove dust, leaves, or dirt that can reduce their efficiency. Typically, one or two cleanings a year are sufficient. In the event of heavy sandstorms, additional cleaning may be necessary. It is also advisable to have an annual checkup performed by a specialized technician to verify the proper functioning of the entire system, especially the inverter.

4. How long do solar panels last?

Photovoltaic panels have a very long lifespan. Most manufacturers guarantee that they will retain at least 80% of their initial efficiency after 25-30 years. The inverter, which is the component most subject to wear and tear, has an average lifespan of about 10-15 years and may need to be replaced once or twice over the life of the system.

5. Can solar panels be installed on any roof?

Installation is possible on almost any roof, but for optimal efficiency, the roof must have the right characteristics. The ideal orientation is south, with a slope between 15° and 35°. It is essential that the installation area is not subject to shading by trees, buildings, or other structures to ensure maximum energy production during the day.

What are Full electric heat pumps?

What is a Fully Electric Heat Pump?

A fully electric heat pump is an air conditioning system that uses exclusively electricity to heat, cool, and produce domestic hot water for a home. Unlike hybrid systems (which combine a heat pump with a gas boiler), a fully electric system completely eliminates the need for fossil fuels for home heating, making the building completely independent of gas.

Advantages: Why Choose It?

Energy Efficiency and Savings: Heat pumps are highly efficient systems that produce more thermal energy than they consume. This translates into significant bill savings compared to traditional gas systems.
Environmental Sustainability: By eliminating the use of fossil fuels, they reduce CO2 and other harmful gas emissions to zero at the local level. When combined with a photovoltaic system, the environmental impact is even lower.
Versatility: A single system can manage heating in winter, cooling in summer, and hot water production year-round, optimizing space and simplifying system management.

Who is it recommended for?

Full-electric heat pumps are the ideal solution for newly built homes or for homes already well-insulated and highly energy efficient. They’re also perfect for those who want to completely disconnect from the gas grid and invest in a long-term solution, especially if they can also install solar panels to generate the electricity needed.

How much does it cost and what maintenance does it require?

Cost: The price of a fully electric heat pump is generally higher than a traditional boiler, with costs varying based on power, brand, and type of installation, starting at around €3,300. However, the investment is often recovered over time thanks to savings on utility bills and the ability to take advantage of government incentives such as the Ecobonus.
Maintenance: Maintenance is fairly simple. We recommend periodic cleaning of the filters and external units (which you can do yourself) and an annual check by a specialized technician to verify proper operation, refrigerant gas level, and overall system efficiency.

Hybrid Systems

1. What is a hybrid system?

A hybrid system is a smart heating solution that combines two technologies in a single system: a heat pump and a condensing boiler. The two heat generators work synergistically, managed by an electronic control unit that chooses, in real time, which of the two to activate to ensure maximum comfort with minimum energy consumption.

2. How does a hybrid system work?

The system is equipped with an electronic “brain” that evaluates various parameters, such as the outside temperature and the current cost of electricity and gas. Based on this information, it decides whether to operate:

Heat pump only: When outside temperatures are mild, the heat pump is the most efficient and economical solution.
Condensing boiler only: When temperatures drop well below freezing, the boiler ensures more stable and efficient heat production.
Both simultaneously: The system can operate both generators to quickly reach the desired temperature or at intermediate levels, optimizing consumption.

3. What are the advantages of a hybrid system?

The main advantages are:

Efficiency and Savings: By using the most efficient technology depending on the climate conditions, significant energy savings can be achieved compared to a traditional boiler, resulting in lower bills.
Flexibility: Hybrid systems adapt to almost any context, including existing homes with radiators, and are an ideal solution for energy retrofitting without invasive interventions.
Sustainability: By favoring the use of a heat pump (which uses a renewable source such as air), the environmental impact is reduced compared to a gas boiler.
Reliability: Having two heat generators guarantees continuous operation. If one of the two fails, the other can still continue to heat the home.

4. Who is the ideal solution for?

A hybrid system is particularly suitable for:

Those renovating: It is a perfect solution for replacing an old boiler without having to redo the entire heating system (e.g., installing underfloor heating).
Homes with radiators: Hybrid systems work efficiently even with radiator systems, which require higher water temperatures than underfloor systems.
Intermediate climate zones: In places with mild winters, the heat pump will run most of the time, maximizing savings.

5. What type of maintenance does it require?

Maintenance for a hybrid system is similar to that of its individual components. The condensing boiler must be inspected annually, as well as the heat pump periodically to ensure that the filters and outdoor unit are clean and that the refrigerant gas is at the correct level.

Water Heater

1. What is a water heater and what is it used for?

A water heater, commonly called a boiler, is an appliance designed to heat water for sanitary purposes (for showers, sinks, etc.). There are two main types: electric models, which heat the water using a resistance, and gas models, which use a burner to heat it.

2. What is the difference between a gas and an electric water heater?

Gas water heater: Heats water instantly or by storing a limited amount in a tank. It is more energy efficient than an electric model because the cost of gas is lower than that of electricity for the same amount of energy produced. However, it requires a flue gas vent and an air intake, making installation more complex.
Electric water heater: Typically works with a tank (storage boiler) and an electric heating element. Installation is simpler and does not require a flue gas vent. Its disadvantage is its higher energy consumption, which can significantly impact your electricity bill. “Instant” electric models also exist, but they are less common for residential use.

3. How can I save on energy costs with my water heater?

Here are some tips for saving:

Electric water heater: Choose a model with well-insulated tank. Set the temperature to a moderately high level (55-60°C is sufficient). For gas models, make sure the pilot light isn’t left on unnecessarily.
Maintenance: Periodically cleaning the heating element (in electric models) to remove limescale buildup can improve efficiency and reduce consumption.
Timers or programmers: Use a timer to activate the electric water heater only during off-peak hours (if you have a time-of-day tariff) or only when water is actually needed.

4. What type of maintenance does a water heater require?

Maintenance is fairly simple but important. For electric models, it is recommended to have the heating element checked and cleaned of limescale every 1-2 years. If there is a protective anode, it should be checked and replaced when necessary to prevent corrosion of the tank. For gas models, periodic inspections by a technician are required to verify the proper functioning of the combustion, flue gas exhaust, and safety systems.

5. What should I do if the water heater isn’t working?

If the water heater isn’t producing hot water, first check the power supply (if it’s electric, check that the cable is plugged in and that the circuit breaker hasn’t tripped; if it’s gas, check that the gas is turned on). If the problem persists, or if you notice water leaks, strange noises, or the smell of gas, turn off the appliance and contact a specialized technician immediately. Never attempt complex repairs yourself.

Certifications: what you need to know

1. What are the main boiler certifications?

There are two fundamental documents that every owner or tenant must know and keep:

The Declaration of Conformity (or DiCo): This is the document the installer issues after installing a new boiler or after extraordinary maintenance that modifies the system. It certifies that the system has been installed properly, in compliance with current regulations.
The System Booklet: This is the “identity document” for your heating system. It must be completed and updated at every maintenance check, reporting all the tests performed, the results of the flue gas analysis, and the date of the next check.

2. What is the “Blue Sticker” or “Green Sticker”?

The “Sticker” is the certification that certifies that the boiler’s energy efficiency and emissions have been inspected (the so-called “smoke test”).

The expiry of the inspection depends on the type of boiler and its power. In general:
- Gas/methane/LPG boilers (10-100 kW): inspection every 4 years.
- Liquid/solid fuel boilers (10-100 kW): inspection every 2 years.
- For boilers with higher power, the inspection deadlines are more frequent.
The stamp is affixed to the System Booklet by the qualified technician who performs the inspection.

3. Who must request and retain these certifications?

The system manager is the person who must request and retain all documentation. In most cases, the responsible party is the property owner or, if the property is rented, the tenant, who is responsible for routine maintenance. The installation technician is required to issue a copy of the Declaration of Conformity to the customer and send another to the Municipality.

4. What happens if I don’t have the required certifications?

During inspections by the relevant authorities (Municipality, Province, etc.), if the documentation is not complete or up-to-date, you risk administrative fines of up to several thousand euros. Furthermore, in the event of a breakdown or accident, the lack of certifications can lead to insurance problems.

5. What’s the difference between routine maintenance and a flue gas test?

Routine maintenance is the set of cleaning and inspection operations that ensure the proper functioning and safety of the boiler (e.g., cleaning the burner and heat exchanger). It has no fixed deadline by law, but is recommended annually by the manufacturer.
The flue gas test (with the issuing of a stamp) is a legally required inspection, with specific deadlines, which analyzes the boiler’s energy efficiency and emissions to ensure they fall within established parameters.

6. If I have lost the Declaration of Conformity, what should I do?

If the system was installed after 2008, you can request a copy from the technician who performed the work. Alternatively, a qualified technician can issue a Declaration of Conformity, a document certifying the system’s compliance based on the checks carried out at that time.

Boiler filters: when they need to be changed

1. Does my boiler have filters? Where are they located?

Yes, modern boilers are equipped with filters to protect their internal components. The most important filter is the heating circuit filter, generally located on the water return pipe inside the boiler. Its purpose is to capture sludge, rust, and other impurities that accumulate in the system.

2. Why are filters so important?

Filters are crucial to the efficiency and longevity of the boiler. A dirty filter can:

Reduce water flow, forcing the pump to work harder and increasing energy consumption.
Cause failures and damage delicate components such as the circulation pump or heat exchanger.
Cause malfunctions, such as poor radiator heating efficiency or the boiler suddenly shutting down.

3. How often should I clean or replace filters?

There is no fixed deadline. Filter cleaning is usually performed by the technician during the annual boiler maintenance. Depending on the degree of dirt, the technician will assess whether a thorough cleaning is sufficient or whether filter replacement is necessary, especially if the system is older and the amount of debris is high.

4. Can I clean the filters myself?

It is not recommended to attempt to clean the boiler filters without professional assistance. This operation requires a partial draining of the water circuit and specific technical skills. An incorrect operation could cause leaks or serious damage to the system. Always rely on a qualified technician.

5. What is a “dirt separator”?

A dirt separator is an additional device installed on the heating system’s return pipe, designed to protect the boiler. It works with an internal magnet that attracts and traps ferrous particles (sludge) that form in the radiator water. Installing a dirt separator is highly recommended to prolong the life of the boiler, especially in older systems, and should be cleaned regularly during maintenance.

What is the greenest and most energy-efficient choice?

The greenest and most energy-efficient choice for a home is almost always a heat pump system, and even better, an all-electric system, perhaps supported by photovoltaic solar panels.

Why a Heat Pump is the Best Choice

A heat pump doesn’t produce heat, but transports it. It uses a renewable source (air, water, or earth) to transfer thermal energy from one space to another. This makes it extremely efficient: for every kWh of electricity consumed, it can produce up to 4-5 kWh of thermal energy.

The advantages are clear:

Maximum Energy Efficiency: For the same heat output, it consumes much less energy than a condensing boiler.
Reduced Environmental Impact: By eliminating the use of fossil fuels (gas or diesel), it does not produce direct emissions of CO2 and other pollutants.
Versatility: A single machine can handle both heating in winter and cooling in summer and, in many cases, even domestic hot water production, effectively replacing a boiler and air conditioning.

The Importance of Pairing with Photovoltaics

To make the heat pump the definitive choice, the next step is to combine it with a photovoltaic system. This way, the electricity needed to run the heat pump is produced directly on the home’s roof. This offers a double benefit:

Energy Independence: You can almost completely avoid utility bills by using solar energy.
Total Sustainability: The entire heating and cooling process is zero-impact, using 100% renewable energy.

For Those Who Can’t Choose a Fully Electric System

If a fully electric system isn’t feasible (for example, due to poor building insulation), the next best option is a hybrid system. This system combines a heat pump with a condensing boiler, automatically choosing which of the two generators to activate to maximize savings. It’s the ideal solution for renovations, offering excellent efficiency while maintaining the flexibility of a gas system.

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